@article{IJIAS-16-084-01,
author = {Dixie Marisol Lopezdomínguez Rivas and Sol David Lopezdomínguez Rivas and Katya Martha Faggioni Colombo and Miriam Peña González},
title = {{Critical success factors in CRM implementation modelling using computing with word and fuzzy cognitive maps}},
journal = {International Journal of Innovation and Applied Studies},
volume = {16},
year = {2016},
pages = {72--77},
issue = {1},
number = {1},
issn = {2028-9324},
url = {http://www.ijias.issr-journals.org/abstract.php?article=IJIAS-16-084-01},
abstract_html_url = {http://www.ijias.issr-journals.org/abstract.php?article=IJIAS-16-084-01},
pdf_url = {http://www.issr-journals.org/xplore/ijias/0016/001/IJIAS-16-084-01.pdf},
document_type={Article},
source={www.issr-journals.org}
}