@article{IJIAS-18-144-13,
author = {Franklin Espinoza Chancay and César Espin Riofrio},
title = {{Information system model for decision making in a contact center}},
journal = {International Journal of Innovation and Applied Studies},
volume = {24},
year = {2018},
pages = {859--866},
issue = {3},
number = {3},
issn = {2028-9324},
url = {http://www.ijias.issr-journals.org/abstract.php?article=IJIAS-18-144-13},
abstract_html_url = {http://www.ijias.issr-journals.org/abstract.php?article=IJIAS-18-144-13},
pdf_url = {http://www.issr-journals.org/xplore/ijias/0024/003/IJIAS-18-144-13.pdf},
document_type={Article},
source={www.issr-journals.org}
}