@article{IJISR-14-121-15,
author = {Haifa Alghwery and Christian Bach},
title = {{Customer Satisfaction}},
journal = {International Journal of Innovation and Scientific Research},
volume = {3},
year = {2014},
pages = {193--198},
issue = {2},
number = {2},
issn = {2028-9324},
url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-14-121-15},
abstract_html_url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-14-121-15},
pdf_url = {http://www.issr-journals.org/xplore/ijisr/0003/002/IJISR-14-121-15.pdf},
document_type={Article},
source={www.issr-journals.org}
}