@article{IJISR-16-070-12,
author = {Ellamrani Ben Hanana and Souad Houfaidi},
title = {{Construction of a measurement scale assessing people satisfaction of public administrations: the case of Morocco}},
journal = {International Journal of Innovation and Scientific Research},
volume = {23},
year = {2016},
pages = {274--288},
issue = {2},
number = {2},
issn = {2028-9324},
url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-16-070-12},
abstract_html_url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-16-070-12},
pdf_url = {http://www.issr-journals.org/xplore/ijisr/0023/002/IJISR-16-070-12.pdf},
document_type={Article},
source={www.issr-journals.org}
}