@article{IJISR-16-221-01,
author = {Abiot Tsegaye Kibret and Gemechu Nemera Dinber},
title = {{Service quality, Customer Satisfaction and Loyalty of Commercial Banks in Ethiopia}},
journal = {International Journal of Innovation and Scientific Research},
volume = {28},
year = {2016},
pages = {51--65},
issue = {1},
number = {1},
issn = {2028-9324},
url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-16-221-01},
abstract_html_url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-16-221-01},
pdf_url = {http://www.issr-journals.org/xplore/ijisr/0028/001/IJISR-16-221-01.pdf},
document_type={Article},
source={www.issr-journals.org}
}