@article{IJISR-20-162-11,
author = {Abdelmajid Haddad and Saïd Mssassi and Mohamed Makkaoui},
title = {{The Public Service Qualitative Dimensions from the Citizen-Customers perspective: A Literature Review and Conceptual Model}},
journal = {International Journal of Innovation and Scientific Research},
volume = {49},
year = {2020},
pages = {230--246},
issue = {2},
number = {2},
issn = {2028-9324},
url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-20-162-11},
abstract_html_url = {http://www.ijisr.issr-journals.org/abstract.php?article=IJISR-20-162-11},
pdf_url = {http://www.issr-journals.org/xplore/ijisr/0049/002/IJISR-20-162-11.pdf},
document_type={Article},
source={www.issr-journals.org}
}